The Switch2TMobile promotion is a limited time offer and is subject to change. Up to five lines; must be activated in the same market with the same billing address.
In order to take advantage of the Switch2TMobile promotion, you must have an eligible device trade-in, a new device purchase, qualifying credit, port-in from eligible carriers, and qualifying service required.
How to get started?
- Join T-Mobile and get a new phone
- Visit switch2tmobile.com and click on the get started tab
- Provide the customer’s email or phone number associated with the newly purchased T-Mobile phone
- The starting website will also provide the customers Switch2TMobile Status if they have just registered
Switch2TMobile Reimbursement Information Sources
- support.t-mobile.com/thread (a good thread discussion in regards to receiving the reimbursement)
- support.t-mobile.com/thread/142751 (this thread talks about the possibility of a bait and switch scheme)
- For personal: 1-800-T-MOBILE
- For business: 1-844-428-9675
- Customers who are dialing internationally should call 1-505-998-3793
Generally speaking, T-Mobile Customer Care representatives are available daily from 3 a.m. to 10 p.m. PT.
Already a T-Mobile customer and simply need to submit a bill:
- Once you receive your new phone on T-Mobile’s network, and paid your old carrier’s final bill, you can request your reimbursement.
- You’ll need a copy of your old carrier’s bill that shows your most recent device payment plan balance, demonstrating at least 90-days of device service with your previous carrier, or early termination fee charges.
- Upload a screenshot of your bill as a .pdf, .jpg or .png file. Make sure each image shows the itemized final device payment plan balance or early termination fee charges for each associated phone number you’ve switched.
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